Terms And Conditions
1. Your Agreement
2.1 Flickket's Modifications
3. Access and Use of the Services
3.1 Ownership of Content
3.1.1 This Flickket Platform, the domain name (www.flickket.com), subdomains, features, contents and application services (including without limitation to any mobile application services) offered periodically by Flickket in connection therewith are owned and operated by Flickket.
3.2 Provision and Accessibility of Services
3.2.3 If you link to the Flickket Platform, Flickket may revoke your rights to so link at any time, at Flickket’s sole discretion. Flickket reserves the right to require prior written consent before linking to the Flickket Platform.
4. Flickket Platform and Content
4.1 Use of the Content
4.1.2 If Flickket agrees to grant you access to the Flickket Platform and/or the Content, such access shall be non-exclusive, non-transferable and limited license to access the Flickket Platform in accordance with this Terms and Use. Flickket may, at its absolute discretion and at any time, without prior notice to you, amend or remove or alter the presentation, substance or functionality of any part or all of the Content from the Flickket Platform.
4.1.3 You shall abide by all copyright notices, trademark rules, information, and restrictions contained in the Flickket Platform and the Content accessed through the Flickket Platform, and shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purposes whatsoever the Flickket Platform or the Content or third party submissions or other proprietary rights not owned by you without the express prior written consent of the respective owners, or in any way that violates any third party rights.
4.2 Flickket’s Liability for the Flickket Platform and Content
4.2.1 Flickket cannot guarantee the identity of any other users with whom you may interact with in the course of using the Flickket Platform. Flickket cannot guarantee the authenticity and accuracy of any content, materials or information which other users or the Operators may provide. All Content accessed by you using the Flickket Platform is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom.
4.2.2 Under no circumstances will Flickket be liable in any way for any Content, including but not limited to any errors or omissions in any Content, or any loss or damage of any kind incurred in connection with the use of or exposure to any Content posted, emailed, accessed, transmitted, or otherwise made available via the Flickket Platform.
5. Intellectual Property Rights
5.1 Intellectual Property
5.1.1 All intellectual property rights subsisting in respect of the Flickket Platform belong to Flickket or have been licensed to Flickket for use on the Flickket Platform. This Flickket Platform, the Services and the Content are protected by copyright and other intellectual property rights as collective works and/or compilations, pursuant to applicable copyright laws, international conventions, and other intellectual property laws. You undertake that: (a) You shall not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works based on, distribute, perform, display, or in any way exploit, any part of the Flickket Platform and the Content, software, materials, or the Services in whole or in part; (b) You shall only download or copy the Content (and other items displayed on the Flickket Platform or related to the Services) for personal and non-commercial use only, provided that you maintain all copyright and other notices contained in such Content; and (c) You shall not store any significant portion of any Content in any form. Copying or storing of any Content other than personal and non-commercial use is expressly prohibited without prior written permission from Flickket or from the copyright holder identified in such Contents copyright notice.
6. User Submissions
6.1 Uploading of Information
7. Users Representations, Warranties and Undertakings
7.1 Use of the Flickket Platform and the Services
7.1.1 You represent, warrant and undertake to Flickket that you will not provide any User Submissions or otherwise use the Flickket Platform or the Services in a manner that: (a) Infringes or violates the intellectual property rights or proprietary rights, rights of publicity or privacy, or other rights of any third party; or (b) Violates any law, statute, ordinance or regulation; or (c) Is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable; or (d) Involves commercial activities and/or sales without Flickket’s prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes; or (e) Constitutes libel, impersonates any person or entity, including but not limited to any employee or representative of Flickket; or (f) Contains a virus, trojan horse, worm, time bomb, or other harmful computer code, file, or program.
7.2 Removal of User Submissions
7.2.1 Flickket reserves the right to remove any User Submissions from this Flickket Platform at any time, for any reason including but not limited to, receipt of claims or allegations from third parties or authorities relating to such User Submission or if Flickket is concerned that you may have breached any of the preceding representations, warranties or undertakings, or for no reason at all.
7.3 Responsibility for User Submissions
7.3.1 You remain solely responsible for all User Submissions that you upload, post, email, transmit, or otherwise disseminate using, or in connection with, the Flickket Platform.
7.3.3 You are responsible for all of your activity in connection with using the Flickket Platform and/or the Services. You further represent, warrant and undertake to Flickket that you shall not: (a) Conduct any fraudulent, abusive, or otherwise illegal activity which may be grounds for termination of your right to access or use the Flickket Platform and/or the Services; or (b) sell or resell any products, services or reservation obtained from or via the Flickket Platform; (c) use the Flickket Platform for commercial or competitive activity or purposes, or for the purpose of making speculative, false or fraudulent bookings or any reservations in anticipation of demand; (d) Post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain private information from any other user of the Flickket Platform; or (e) Violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material (including material that may be considered threatening or obscene), or engage in any kind of illegal activity that is expressly prohibited; or (f) Run maillist, listserv, or any other form of auto-responder, or "spam" on the Flickket Platform, or that otherwise interfere with the proper working of or place an unreasonable load on the Flickket Platform’s infrastructure; or (g) Use manual or automated software, devices, or other processes to "crawl," "scrape," or "spider" any page of the Flickket Platform; or (h) Decompile, reverse engineer, or otherwise attempt to obtain the source code of Flickket Platform.
7.3.4 You will be responsible for withholding, filing, and reporting all taxes, duties and other governmental assessments associated with your activity in connection with using the Flickket Platform and/or the Services.
8. Reviews - Further correspondence - Rights to User Content
8.1. By completing a booking, you agree to receive confirmation messages (in the form of emails and/or app notifications), as well as an invitation email(s) or app notification(s) for you to complete our guest review form which we will send to you after you finish an activity. Leaving a review is optional. For clarity, the confirmation and guest review emails are transactional and are not part of the newsletters or marketing mails, from which you can unsubscribe. The completed guest review may be uploaded onto the relevant activity page on the Flickket platform within 72 hours of the submission for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Activity.
8.2. By posting a review, you grant Flickket the full, perpetual, free, transferable and irrevocable rights to all submitted user content. Flickket reserves the right to translate, edit, adjust, refuse or remove reviews at its sole discretion.
8.3. You confirm you will comply with these Guest Review Guidelines. In addition, you represent and warrant that
8.3.1. you own and control all of the rights to the user content that you post or otherwise distribute, or you otherwise have the lawful right to post and distribute such user content to or through the platform;
8.3.2. such content is accurate and not misleading; and
8.4. Reviews may not contain obscenities, profanity, inappropriate content, hate speech and offensive content, promotion of illegal conduct, other people’s personal information such as names, phone numbers or email addresses, and irrelevant content such as promotional, invite and reward information. Moreover, reviews may not defame, abuse, harass, or violate the legal rights of others.
9. Booking Confirmation, Tickets, Vouchers, Fees and Payment
9.1 Booking Confirmation
9.1.1 Certain Services are stated to be subject to instant confirmation. Other than these Services, any required time for confirmation as stated on the Flickket Platform is solely for reference only. Actual time required for confirmation may vary.
9.2 Purchase and Use of the Vouchers
9.2.1 Through the Flickket Platform, you may purchase vouchers from Flickket for the Services (“Vouchers”) offered by the Operators. Subject to the policy of the relevant Operator, you will receive an email confirmation of your purchase that will contain a Voucher confirmation number (“Confirmation Number”) and a printable version of your Voucher.
9.2.2 In order to use your Voucher, you must appear in person at the meeting point designated by the relevant Operator on time, and present such documents and/or information as may be required by the Operator, that may include your Confirmation Number and/or your printed Voucher. If you fail to appear on time or to provide the required documents or information, no refunds will be granted.
9.2.3 An Operator may also require you to provide an identification document bearing your photo in order to use your Voucher. Neither Flickket nor the Operator is responsible for lost, destroyed or stolen Vouchers or Confirmation Numbers. Vouchers will be void if the relevant Services to be provided are prohibited by law. If you attempt to use a Voucher in an unlawful manner (e.g., you attempt to use a Voucher for wine tasting when you are under the legal age to do so), the respective Operator may refuse to accept your Voucher, and no refunds will be granted.
9.3 Terms of the Vouchers
9.3.2 Vouchers are admission tickets to one-time events ('Events'): the date(s) on which a Voucher can be used will be stated on the Voucher. If you do not use your Vouchers on or by the date(s) noted on such Vouchers, except as expressly set forth therein, no refunds will be granted.
9.4 Cancelation of Vouchers
9.4.1 You may cancel your Voucher by contacting Flickket customer service within the cancelation period, as stated at the time of purchase on the Flickket Platform. Cancelation windows vary on a case by case basis. A Voucher canceled with the required notice will be refunded in full to the credit card you used to purchase such Voucher.
9.4.2 The Operator, not Flickket, is the offeror of the Services for the Events, to which the Vouchers correspond to, and is solely responsible for accepting or rejecting any Voucher you purchase, as related to all such Services.
9.4.3 Please directly consult with the Operator if you have any enquiries or complaints in respect of the Service you received in connection with your Voucher. Except as expressly set forth herein, all fees paid for Vouchers are non-refundable. Prices quoted for Vouchers are in the currency stated on the Flickket Platform at the time prior to purchase.
9.4.4 If an Event which you have purchased a Voucher for is canceled by the Operator, Flickket will notify you as soon as reasonably practicable, and will process a full refund to the credit card you used to purchase such Voucher.
9.5 Required Assistance
9.6 Additional Charges
9.6.1 Flickket reserves the right to require payment of fees or charges for any Services offered by Flickket. You shall pay all applicable fees or charges, as described on the Flickket Platform in connection with such Services selected by you.
9.7 Modifications to Charges
9.7.1 Flickket reserves the right to change its price list for fees or charges at any time, upon notice to you, which may be sent to you by email or posted on the Flickket Platform. Your use, or continued use, of the Services offered by Flickket following such notification constitutes your acceptance of any new or revised fees or charges.
9.8 Flickket’s Rights and Obligations
9.8.1 Flickket reserves the right to deny and cancel bookings or purchases of any Services that are deemed in violation of this policy. Such a determination is at Flickket’s sole discretion.
9.8.2 Flickket intends to offer or procure the Operators to offer the Services to you at the best price available on the market. You acknowledge and agree that all taxes and additional fees for particular Services that may be payable for using the Services are expressly excluded in determining the best price.
9.8.3 Whilst the Operators are required to provide Flickket with accurate and updated prices of the Services on the Flickket Platform, Flickket cannot guarantee that all prices for the Services provided by the Operators are accurate and updated at all times.
9.9 The above terms and conditions & return policies are appliable to all Flickket users worldwide.
11.1 Flickket’s Indemnification
11.2 Flickket’s Involvement
11.2.1 Flickket may, if necessary, participate in the defense of any claim or action and any negotiations for settlement. You will not make any settlement that may adversely affect the rights or obligations of Flickket without Flickket’s prior written approval. Flickket reserves the right, at its expense and upon notice to you to assume exclusive defense and control of any claim or action.
12. Disclaimers and Limitation of Liability
12.1 Parties’ Relationship
12.1.1 Flickket has no special relationship with or fiduciary duty to you for accessing and using the Flickket Platform and the Content. You acknowledge that Flickket has no control over, and no duty to take any action regarding: (a) Which users gain access to this Flickket Platform; (b) What content you access via the Flickket Platform; (c) What effects the Content may have on you; (d) How you may interpret or use the Content; and (e) What actions you may take as a result of having been exposed to the Content.
12.2 Services and Comments
12.2.1 You acknowledge and agree that the Operator may offer the Services on the Flickket Platform, and that suggestions or recommendations may be given by the Operator or Users of the Flickket Platform. Flickket makes no representations or warranties regarding the accuracy of descriptions anywhere on the Services, or regarding suggestions or recommendations of the Services offered or purchased through the Flickket Platform.
12.3 Exemption of Liability
12.3.2 These limitations and exclusions apply without regard to whether the damages arise from: (a) Breach of contract; or (b) Breach of warranty; or (c) Strict liability; or (d) Tort; or (e) Negligence; or (f) Any other cause of action, to the maximum extent that such exclusion and limitations are not prohibited by applicable law.
12.3.3 This Flickket Platform, including all content, software, functions, materials and information made available on or accessed through the Flickket Platform, is provided on an "as is" basis. To the fullest extent permissible by applicable law, Flickket makes no representations or warranties of any kind, either express or implied, including but not limited to the content on the Flickket Platform or the materials, information and functions made accessible through the Flickket Platform, for any of the Services or hypertext links to third parties or for any breach of security associated with the transmission of sensitive information through the Flickket Platform, or for Operator ability, fitness for a particular purpose, non-infringement, or that the use of the Services will be uninterrupted or error-free.
12.3.5 You acknowledge and agree that you will not hold or seek to hold Flickket responsible for the content provided by any Operator or third party and you further acknowledge and agree that Flickket is not a party to any transaction in relation to the Services provided by any Operator or third party. Flickket has no control over and does not guarantee the safety of any transaction, tours and/or activities or the truth or accuracy of any listing or other content provided by any Operator or third party on the Flickket Platform.
12.4.2 In any event, to the fullest extent permissible by the applicable law, Flickket’s liability, and the liability of any member of Flickket, to you or any third party in any circumstance arising out of or in connection with the Flickket Platform is limited to the greater of: (a) The amount of fees you paid to Flickket in the twelve months prior to the action giving rise to liability; or (b) Hong Kong Dollars 500.00 in the aggregate for all claims.
13. Interaction with Third Parties
13.1 Links to Third Party Websites
13.1.1 This Flickket Platform may contain links to third party websites or services (“Third Party Websites”) that are not owned or controlled by Flickket, or the Services may be accessible by logging in through a Third Party Website. Links to Third Party Websites do not constitute an endorsement or recommendation by Flickket of such Third Party Websites or the information, products, advertising or other materials available on those Third Party Websites.
13.1.3 Flickket has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any Third Party Websites. In addition, Flickket will not and cannot monitor, verify, censor or edit the content of any Third Party Website. By using the Services, you expressly relieve and hold Flickket harmless from any and all liability arising from your use of any Third Party Website.
13.1.4 Your interactions with organizations and/or individuals found on or through the Services including but not limited to the Operators, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals.
13.1.5 You should conduct whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.
13.2 Flickket’s Responsibility
13.2.1 You agree that Flickket shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between participants on this site, or between users and any third party, you understand and agree that Flickket is under no obligation to become involved. In the event that you have a dispute with one or more other users or third parties, you hereby release Flickket, its holding companies, subsidiaries, officers, directors, employees, agents, and successors in rights from claims, demands, and damages (actual and consequential) of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes.
14.1 In order to ensure adequate operational support for customers in respect of refunds and cancelations (where applicable), the following entities shall be responsible for transactions conducted in the following currencies:
(a) in respect of transactions in SGD, Klook Travel Technology Pte Ltd;
(b) in respect of transactions in TWD, Klook Travel Taiwan Limited;
(c) in respect of transactions in MYR, Klook Technology Sdn. Bhd.;
(d) in respect of transactions in AUD/NZD, Klook Travel Technology (Australia) Pty Ltd;
(e) in respect of transactions in EUR/GBP/CHF/DKK/ISK/NOK/SEK/RUB, Klook Travel Technology B.V.; and
(f) in respect of transactions conducted in all other currencies, Klook Travel Technology Limited.
15.1 Termination by Flickket
15.2 Effects of Termination
16. Passports, Visas, Documents, Licenses & Insurances
16.1 Your Responsibilities
16.1.1 It is the responsibility of all passengers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.
16.1.2 As visa and health requirements are subject to changes without notice, Flickket recommends that you verify health and visa requirements with the appropriate consulate prior to departure.
16.1.3 You acknowledge that the Operator may require you to adhere to local policies and furnish the necessary documents and/or licenses as a prerequisite to using and/or participating in the Services they offer.
16.1.4 Flickket strongly recommends that you purchase a comprehensive travel
insurance policy prior to departure.
17. Governing Law
Last updated on 1st March 2022.